Prior to the advent of AI, financial institutions had a dependency on sampling and policies enacted by humans. However, AI now enables banks to go through all calls to monitor if there is absolute compliance in terms of adhering to policies, delivering a great customer experience, and documenting them correctly.
Many financial institutions are using AI and data science to increase their revenue, improve their customer service experience, and innovate their business. With data science, they are now able to monitor 100% of their transactions and customer interactions. Enable your data science team to identify any improvements that need to be made, mitigating and decreasing a plethora of risks.